“Followers do not expect their leaders to have the answer to every question or the solution to every problem. But they do expect their leaders to be predictable and responsible, to listen to their concerns, to be interested in helping them solve their problems, and to be genuinely interested in them as persons.”
Lynn Little
Lynn Little
in “When I Got the Man Right, the World Was Right”
Administrator, May 2004, p. 4
Administrator, May 2004, p. 4
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