“I've been in situations where the knee-jerk reaction is, How do we protect the institution? My answer always is, You protect the institution by being open and honest with its constituencies. The truth almost always finds an outlet. It's best that it be you.”
- John Hachtel, associate vice president for university marketing and communications, Case Western Reserve University
In “When a National Spotlight Falls on a Campus, Public-Relations Officers Feel the Heat,” Chronicle.com 4/18/07
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